What’s the latest project news at the JWSC? Check out Episode 4 of the Flow Show with Jason Vo!
We at the BGJWSC understand the uncertainty and financial challenges that many households and commercial establishments are facing due to COVID-19. Given these unique and unprecedented circumstances we are offering impacted individuals and businesses the opportunity to request payment arrangements. Please click here to submit a request: https://www.bgjwsc.org/payplan
DRINKING WATER WARNING
BOIL YOUR WATER FOR THREE MINUTES BEFORE USING
The Saint Simons Island water system lost pressure on the system serving sections of Sections of Georgia Street & Barnes Plantation, on Friday, May 1, 2020 due to a resident digging into a service lines. Once the repairs have been completed, BGJWSC lab personnel will collect water samples for testing. This testing, which takes between 18 and 24 hours, should be completed the afternoon of Saturday, May 2, 2020, at which time an all-clear message will be posted.
The JWSC wants to remind you to always call 811 before you dig to locate service lines
This loss of pressure in the distribution system may cause back-pressure, back-siphonage, or a net movement of water from outside the pipe to the inside through cracks, breaks, or joints in the distribution system that are common in all water systems. Such a system failure carries with it a potential that bacterial contamination or other disease-causing organisms could enter the water distribution system. These conditions may pose an imminent and substantial health endangerment to persons served by the water system.
This precautionary boil water advisory is being published as a warning to those that live in, work in, or travel through the affected area. During the period of the loss of pressure, water will also not be available for fire suppression use. The map below indicates the limit to which this precautionary boil water advisory applies:
What should I do?
- DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil for at least (3) three minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water. ALL STORED WATER, DRINK OR ICE MADE RECENTLY FROM THIS SUPPLY SHALL BE DISCARDED.
- Bathing, showering and toilet flushing may be performed using water from the tap without boiling it first.
- Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites which can cause symptoms such as diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some of the elderly and people with severely compromised immune systems.
- The symptoms above are not caused only by organisms in drinking water. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk should seek advice about drinking water from their health care providers.
What is being done?
As soon as pressure can be restored to the distribution system, our water lab personnel will take water samples that will be fully evaluated over the next twenty-four to forty-eight hour period following the repair of the main. Once we have determined that there is no longer a threat of harmful bacteria in the water, we will inform you that you are no longer required to boil your water by posting an update here on our website: https://www.bgjwsc.org.
Date distributed: 5/1/2020 12:15 PM
What is a Boil Water Advisory? READ MORE HERE
We thank you for your patience as we’ve kept our administrative offices closed since Monday, April 6. We will resume normal operations and business hours and will welcome your visit to our offices at 1703 Gloucester Street effective 8:00 on Monday, May 4.
Please be mindful that social distancing methods still apply, visitors into the lobby will be limited and there may be a delay if a line develops outside the building. Please consider calling or emailing staff in advance to confirm availability.
If you are seeking temporary financial assistance as a result of the COVID-19 pandemic, please complete our form for account review: COVID-19 Pay Plan
Learn more in our video below:
Ship navigation is something many in our community do for their career while others do it for fun. Steering a vessel of any size can be a challenge when faced with obstacles, weather events and limited resources. The captain of a ship will call on the assistant captain, often called the first mate, to supervise members of the ship’s crew, stand a regular watch to pilot, navigate and oversee the vessel while at sea, and help with daily operations.
In much the same way, steering an organization like the BGJWSC brings with it a particular set of challenges. Following his appointment by the Board to serve as Executive Director in November 2019, Andrew Burroughs vacated the Deputy Executive Director position he had previously held. After interviewing candidates for the position, the most qualified applicant was chosen internally. According to Mr. Burroughs, “Strategically, we found that the greatest needs that had to be filled were already present in the talents and skill set of Mrs. Roberts. Her financial and administrative expertise will allow additional focus on these key areas. We have made steady improvements over the past few years, and I’m very confident that this progress will continue for many years with Mrs. Roberts helping to steer the ship.” Aside from 15 years in private sector business ownership and management, close to ten years of supervisory experience within a public municipal government helped bolster the decision.
Prior to joining the BGJWSC team in 2018, Mrs. Roberts most recently served the City of Tuscaloosa, Alabama in various roles where she oversaw customer service, water and sewer utility billing, managed divisional budgets, wrote and instituted standard operating procedures, and developed relationships with other local agencies and community groups. This experience is what led her to be drawn to serve our community when the Senior Financial Analyst position was made available. While settling into her new home on St. Simons Island, she quickly began to understand the benefits of our community and aligned her efforts with the vision of the BGJWSC being a critical part of our local way of life. Under the guidance of John Donaghy, BGJWSC Director of Finance, her focus was immediately set on streamlining the annual budget review, development and approval process. She also helped to prioritize capital reserve allocation to support future needs while aiming to reduce operating expenses with the goal of maintaining rate stability. This goal was met and a budget yielding no rate increase has been prepared for public review and Board approval in June 2020.
Even when the seas are calm and the winds are favorable, sailors must still remain alert. Mrs. Roberts joined our staff one month before Hurricane Michael and helped with the process of ensuring documentation of any weather related damages was timely and accurate, efforts that would have helped with FEMA reimbursement requests had damages been widespread and severe. This focus and experience was gained as a result of serving as the Tuscaloosa Area Coordinator of Volunteer Resources following the devastating April 2011 tornado outbreak. As a liaison with department heads, local state and federal officials, the media and other partners, she developed a skill set that will be critical to the building of relationships in our own community. This experience will be helpful should we encounter any future weather-related or other hazardous events that bring local impacts.
“The resourcefulness this organization has demonstrated and the commitment to being a dependable resource for our community are remarkable,” she stated. “I am tremendously appreciative of the confidence that has been placed in me by Mr. Burroughs and our Board of Commissioners. I am fully aware that I might be a new voice or face of the organization but the dedicated men and women on our staff continue to be the heart and soul of JWSC.”
While the timing of the COVID-19 pandemic limits visiting Mrs. Roberts to welcome and congratulate her on the advancement, you are invited to reach out to her at email@example.com or 912.261.7153 if you would like to do so.
BGJWSC Water Distribution Division staff responded and began isolating the water flow to prevent pressure and volume loss to critical facilities, such as the hospital. Seen here is Paul Herrin, operating a metal detector, and Dale Gamble, preparing to operate a valve key.
The high flow rate of water into the street prevented safe access to the valve used to isolate the hydrant from the water main. Once pressure was reduced well enough to isolate the hydrant from the main, staff removed and replaced the hydrant and broken section of water main. Steve West and Alvin Hall assist Caleb Lovell as he closes the isolation valve.
Seen here is Alvin Hall, Water Distribution Supervisor, removing the broken fitting from the water main as Dale Gamble assists. The flow of water caused between 10 and 12 cubic yards of dirt to wash out of the hole, the volume of a typical construction dumpster.
What’s the latest project news at the JWSC? Check out Episode 2 of the Flow Show with Jason Vo!
In order to comply with Governor Kemp’s shelter-in-place order as an effort to combat the current coronavirus (COVID-19) pandemic and to protect the health of our residents and our staff, the BGJWSC will close the administrative headquarters building at 1703 Gloucester Street in Brunswick on Monday, April 6, 2020 until the shelter-in-place has been lifted.
Though the offices will be closed to the public, staff members are working in the office, in the field and remotely as needed to enable routine services, such as system maintenance, meter reading, billing and payment processing, to continue on schedule. Other services, such as new connection installation and inspections, will be available by appointment.
Staff will continue to be available to respond to all after-hours trouble calls as well by calling 912.634.0258.
Temporary Staff Directory
As changes to our work status warrant, specific instructions will be posted below and updated as needed to help facilitate transactions and to prevent any interruption of services provided by the BGJWSC. Expect some limitations and delays but know that we are here to serve.
|Capital Improvement (“tap”) Connection Fees1||Tiffany Tiner||Service Review Specialistfirstname.lastname@example.org||912-261-7139|
|Sewer/Water Availability||Harry Patel||Assistant Engineeremail@example.com||912-261-7125|
|Plan Review Status2||Annette Cornely||Administrative Coordinatorfirstname.lastname@example.org||912-261-7126|
|Capital Project Status||Jason Vo||Project Manageremail@example.com||912-324-9905|
- Capital Improvement (“tap”) Connection Fees:
- If handling via email complete the Capital Improvement Fee Estimate form and return to Tiffany Tiner for a detailed Estimate and Service Application
- Payments can be made online via JWSC CITIZEN portal once the Service Application is returned. Allow up to 2 business days for the new Account # and instructions for making payment and scheduling meter drop
- If paying by check, mail along with the Service Application to Brunswick Glynn Joint Water & Sewer Commission, 1703 Gloucester Street, Brunswick GA 31520. Once received, allow up to 2 business days for confirmation and instructions on meter drop
- Plan Reviews: For plans submitted electronically to Glynn County or the City of Brunswick, there should be no change in receiving JWSC plan review results/comments, which is 10 business days for a 1st review and 5 business days for subsequent reviews. Plans in PDF format are highly recommended for minimizing delays.
At the BGJWSC, the health, safety and well-being of our customers, staff and our community is our top priority. We understand the concern and uncertainly you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and our staff as the situation evolves. We provide an essential service that is critically important and, much like many other companies in the U.S. and across the globe, we have established coronavirus preparedness plans.
To minimize the risk of exposure to the coronavirus, we have initiated our business continuity plans to help provide additional stability to our operations that include water/wastewater services to your homes and businesses. This may result in limited hours of operation and/or access at our administrative offices if the situation worsens.
The BGJWSC continues to monitor situational updates provided by the Center for Disease Control, World Health Organization as well as other local, state and Federal organizations. We are continuously evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers and communities we serve and our employees.
It is important for you to know that the BGJWSC’s drinking water treatment processes provide protection that includes disinfection of our ground water sources (e.g., underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.
For additional information about the coronavirus and drinking water and wastewater please visit:
- Environmental Protection Agency – Americans can continue to use and drink water from their tap as usual
- World Health Organization – Water treatment practices effective against COVID-19, WHO says
In an effort to keep our customers safe during the coronavirus pandemic, the BGJWSC will be discontinuing service shut offs and late fees at this time. We will continue to evaluate this moratorium as more information becomes available. While this may provide you with relief during the pandemic, allowing you to focus on procuring necessary food and sanitation supplies, please be mindful that we will continue to read meters and bill as usual.
The BGJWSC has been focused on two high priorities as the spread of the coronavirus as evolved – the health and safety of our employees and the health and safety of our customers. As such, the BGJWSC will also be suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments.
While our field staff and licensed operators will continue to work around the clock to ensure that we continue to maintain our systems, we will continue to monitor the needs of our administrative offices. We strongly encourage you to use our Citizen Access portal to view your statements and pay your bill with 24/7 account access. If you haven’t enrolled in Citizen Access, it only takes a few minutes. You can enroll here.
We also understand that there may be instances where customers find themselves facing financial difficulties. The BGJWSC is here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance. Should you find yourself in need of assistance, please contact us at the following email: firstname.lastname@example.org.
For additional information about local impacts from the coronavirus, please visit:
- Georgia Department of Public Health – Coastal Health District – Local COVID-19 Information and Hotline
As always, the health, safety and well-being of our customers, our staff and our community is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our customers as needed.
Thank you for placing your trust in the BGJWSC as we continue to provide you with safe, clean, reliable water and wastewater services.