Deposit Credit Request

The terms outlined in our local ordinances allow your service account deposit to be returned to you after thirty-six (36) months of consecutive timely payments for residential accounts and after sixty (60) months for non-residential accounts. As our billing system upgrade in July of 2017 limits our ability to automatically process this review in a consistent and comprehensive manner, you may complete the form below to initiate a review of your account to determine if you qualify for a credit of your account deposit.

If approved, you will see a line item indicating the credit on your next billing statement. If not approved, staff will email you the details that must be met to qualify.