FAQ Group: General Info

Please visit our Planning & Construction Division page.

Commercial and industrial water and sewer customers are subject to specific rules and regulations regarding connections to the system, water usage, wastewater discharge and other factors. Please visit our Customer Service or Wastewater Treatment Division pages for more information.

JWSC posts information about scheduled maintenance work and service interruptions here. Please note that in cases of emergency, we may not always be able to post this information online. However, we will make every effort to keep customers in the affected areas advised of the situation and will restore service as quickly as possible.

Requests for repairs are prioritized on the basis of three criteria: public health and/or safety, environmental impact, and severity of the problem requiring repair.

Please call Customer Service at 912.261.7100, chat with us using the feature at the bottom right of our website, or email info@bgjwsc.org.

Make sure all the water in your home is turned off (no washing machine or dishwasher running). Go to your water meter in the ground, remove the lid and see whether the dial is moving. If the dial moves at all, and you are sure no water on your property is on, then there is a leak in your plumbing, or between the meter and your home. If you have a crawl space, be sure to check there as well.

Turning on your service without approval is a violation of the local City of Brunswick and Glynn County Water and Sewer Ordinances. Tampering with or turning on the meter without authorization will results in fines and penalties according to the City and County Ordinances, and may also result in civil or criminal action. Damages to the meter and/or connection as a result of turning on or turning off your own water will result in repair charges billed to the customer. Pliers, channel locks and...

Yes. All taps should be turned off and a responsible adult present at the service address. Service crews will not restore service if the water meter indicates that water is flowing through it. Additional charges may apply for multiple attempts to turn on your water.

Service is restored the same day if payment is made before 2:00 p.m. After 2:00 p.m., service will be restored the next business day. If payment is made after 2:00 p.m., service may be restored the same day for an additional fee.

Yes. You must pay the balance owed or enter into a payment plan to have service restored. A turn off fee also will be charged to your account. You also may be required to pay an additional deposit.