At the BGJWSC, the health, safety and well-being of our customers, staff and our community is our top priority. We understand the concern and uncertainly you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and our staff as the situation evolves. We provide an essential service that is critically important and, much like many other companies in the U.S. and across the globe, we have established coronavirus preparedness plans.
To minimize the risk of exposure to the coronavirus, we have initiated our business continuity plans to help provide additional stability to our operations that include water/wastewater services to your homes and businesses. This may result in limited hours of operation and/or access at our administrative offices if the situation worsens.
The BGJWSC continues to monitor situational updates provided by the Center for Disease Control, World Health Organization as well as other local, state and Federal organizations. We are continuously evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers and communities we serve and our employees.
It is important for you to know that the BGJWSC’s drinking water treatment processes provide protection that includes disinfection of our ground water sources (e.g., underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.
For additional information about the coronavirus and drinking water and wastewater please visit:
- Environmental Protection Agency – Americans can continue to use and drink water from their tap as usual
- World Health Organization – Water treatment practices effective against COVID-19, WHO says
In an effort to keep our customers safe during the coronavirus pandemic, the BGJWSC will be discontinuing service shut offs and late fees at this time. We will continue to evaluate this moratorium as more information becomes available. While this may provide you with relief during the pandemic, allowing you to focus on procuring necessary food and sanitation supplies, please be mindful that we will continue to read meters and bill as usual.
The BGJWSC has been focused on two high priorities as the spread of the coronavirus as evolved – the health and safety of our employees and the health and safety of our customers. As such, the BGJWSC will also be suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments.
While our field staff and licensed operators will continue to work around the clock to ensure that we continue to maintain our systems, we will continue to monitor the needs of our administrative offices. We strongly encourage you to use our Citizen Access portal to view your statements and pay your bill with 24/7 account access. If you haven’t enrolled in Citizen Access, it only takes a few minutes. You can enroll here.
We also understand that there may be instances where customers find themselves facing financial difficulties. The BGJWSC is here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance. Should you find yourself in need of assistance, please contact us at the following email: email@example.com.
For additional information about local impacts from the coronavirus, please visit:
- Georgia Department of Public Health – Coastal Health District – Local COVID-19 Information and Hotline
As always, the health, safety and well-being of our customers, our staff and our community is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our customers as needed.
Thank you for placing your trust in the BGJWSC as we continue to provide you with safe, clean, reliable water and wastewater services.