Start Service

These instructions apply to residential customers only. To establish service for non-residential accounts, please click here.

Application to Start Service

Complete and submit the application for service and send to Customer Service by faxing to the number listed on the application, mailing to our headquarters, scanning and emailing to or submitting in person to our Customer Service lobby. Should you need same day service have the application submitted and service orders prepared prior to our 2:00 p.m. deadline.

Deposit Payment
We accept cash, check, money order made out to BGJWSC, Visa Credit/Debit, MasterCard Credit/Debit and Discover. We do not accept Surety Bonds in lieu of a cash deposit. Payment of the deposit and fee(s) is expected when the account is established.

Turning on Water
To protect the interior of your home or business from water damage at the time your account is established, please check to make sure that all indoor faucets — including the connections to the washing machine and ice maker for your refrigerator — are turned off before service is connected. If when the field personnel arrive at the service location (your home or business) and an open faucet is found, the water service will not be turned on. The utility will only make one additional attempt to turn on the water at the location without assessing an additional fee for return visits. Additional trips to the location will result in a $40 fee being assessed to the account; thus, someone will need to be at the location to verify that there are no running faucets. Any water damage to your property as a result of the water service being turned on at the meter is the responsibility of the customer. If you are uncertain whether all water connections are turned off, this is yet another reason we request that you be present when the technicians turn on your water service.