Customer Service

Customer Service – 912.261.7100 Option 1
or Fax: 912.261.7179 (Primary), 912.261.7178 (Secondary)

Billing Questions, Start Service, Stop Service, Change of Address

Water and Sewer Emergencies

  • During Normal Business Hours – 912.261.7100
    (Monday-Friday 8 a.m. to 5 p.m.)
  • After Normal Business Hours – 912.634.0258
    (Including Holidays and Weekends)

Pay by Phone – 844.347.8236

Main Office – 1703 Gloucester St., Brunswick, GA 31520
info@bgjwsc.org

The BGJWSC is committed to serving the residences and businesses of the City of Brunswick and Glynn County by providing high-quality, dependable drinking water and waste water treatment services, encouraging and implementing water conservation, safeguarding public health and the environment, and providing for future economic growth through progressive planning and resource management.

Here, you can find information and resources for starting, stopping or changing your water service, and other information about your water utility.


Where can I pay my bill?

For your convenience, we offer several ways for you to pay your water/sewer service bill:

  • By phone – You can Pay by Phone, using a VISA or MasterCard, by calling 866.302.9088, 24 hours a day, seven days a week. There is a $2.75 service fee for each bill payment.
  • Online – Click here to pay your bill using our convenient and secure online bill payment service.
  • Drop Box – A drop box is conveniently located on St. Simons Island, behind Fire Station #2 on Airport Road.
  • Walk-In – Customer service representatives are available during regular business hours, at our office at 1703 Gloucester St. in Brunswick.
  • We also offer alternative locations, listed on our Bill Payment page.

Residential Use Forms:
Application to Start Service
Disconnect or Stop Service
Transfer Service
Pool Fill Adjustment Form
Leak_Adjustment_Packet-Updated_10-13-15


Commercial Use Forms:
Application to Start Service
Transfer, Disconnect or Stop Service


Instructions for Existing Connections:
Complete and submit the application for service and send to Customer Service by faxing to the number listed on the application, mailing to our headquarters or submitting in person to our Customer Service lobby. Should you need same day service have the application submitted and service orders prepared prior to our 2:00 p.m. deadline.

Deposit Payment
We accept cash, check, money order made out to BGJWSC, Visa Credit/Debit, MasterCard Credit/Debit and Discover. We do not accept Surety Bonds in lieu of a cash deposit. Payment of the deposit and fee(s) is expected when the account is established.

Turning on Water
To protect the interior of your home or business from water damage at the time your account is established, please check to make sure that all indoor faucets — including the connections to the washing machine and ice maker for your refrigerator — are turned off before service is connected. If when the field personnel arrive at the service location (your home or business) and an open faucet is found, the water service will not be turned on. The utility will only make one additional attempt to turn on the water at the location without assessing an additional fee for return visits. Additional trips to the location will result in a $40 fee being assessed to the account; thus, someone will need to be at the location to verify that there are no running faucets. Any water damage to your property as a result of the water service being turned on at the meter is the responsibility of the customer. If you are uncertain whether all water connections are turned off, this is yet another reason we recommend that you be present when the technicians turn on your water service.


New Service Connections:
If you are interested in connecting water and/or sewer service at an address that has never previously had service with us, such as a house served by a well and septic tank, please contact our Planning & Construction Division at the address below for a cost estimate:

Planning & Construction Division
Tiffany Tiner, Service Review Specialist
Hours: 8:00 a.m. to 5:00 p.m. Monday-Friday
1703 Gloucester Street
Brunswick, GA 31520
912.261.7139